Service & Support

Professional Service

From established industry leaders to innovative new start-ups, today’s successful enterprises understand the value of content for supporting and expanding their business. Whether you use the Web to extend your traditional business online or to provide innovative new products and services, SDL Tridion will support you. Many successful global companies use SDL Tridion software to manage their global web presence. Our Services organization offers consulting services, education, and customer support, optimizing the benefits of all SDL Tridion products for our customers and partners.

Foundation services

Foundation Services provide Education and Consulting Services, and form the basis of every SDL Tridion Implementation. In general, many large enterprises begin a project with a departmental pilot implementation. Foundation services are designed for these pilot projects and include:

  • Infrastructure scan – This scan defines your hardware and software requirements and provides an infrastructure plan for your SDL Tridion implementation.
  • Implementation scan – This scan provides a project plan that defines the stages, milestones and deliverables for your roll-out.
  • Functional design – A SDL Tridion functional design translates your business requirements into SDL Tridion solutions and provides a basis for the technical solution.

Advanced services

Advanced Services focus on more complex implementations and environments. For example, you may want to extend your implementation from a departmental level to an enterprise level, or migrate to the latest release. Examples of Advanced Services include:

  • Migration Scan – A Migration scan includes a report that estimates the impact (cost) of migration to a new release, defines the risk areas for the migration, and identifies the areas where the new release will deliver benefits.
  • Enterprise BluePrint – The BluePrint allows you to reuse content and structure to support your content organization. This service provides BluePrint design and development according to your business requirements.
  • Audit Program  – The Audit Program provides reviews that ensure implementation quality at critical milestones. These reviews provide you with information about your existing implementation as well as information about possible future enhancements.
  • Strategic Quality Assurance – This service provides you with information about SDL Tridion best practices during your implementation on a strategic level and on a tactical level.

Solution services

Solution Services build solutions on top of the content management platform. This Service can enhance your business processes in specific areas and fine tune the best of SDL Tridion features to create additional business value.

SDL Tridion 3-day audit

Realize the full potential of your Web channel

In the face of challenging economic times, cost savings alone aren’t enough to stay ahead of the competition. You have to find new ways to communicate with your customers and prospects in order to generate more revenue.

A critical element to realizing this is your Web channel. The free SDL Tridion 3-day audit can help you realize the potential of your Web channel.

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